Sent: 09 November 2009 15:32:05
As a valid and loyal customer of Starbucks for some 10 years, I am writing for clarification of your pricing policy for the above.
A venti skinny latte with a shot of gingerbread syrup should cost me £2.90 (£2.60 for the coffee, and an extra 30p for the syrup).
Why then do I have to pay £3.45 for the exact same thing, despite not wanting the cream, and infact having to specifically ask the barista to “hold the cream”?
As someone who buys a coffee every working day of the week, and will be having a skinny latte with ginger syrup shot for the entire Christmas season, I am fearful that I will end up being some £30 out of pocket just because of your “Winter Special” marketing gimmick.
I look forward to hearing from you.
With kind regards